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SideQuest Story Help & feedback

Need a hand?

Something not working, or something you'd like to tell us? We'd love to hear from you.

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Uh oh.

Email us

support@sidequeststory.com

Tell us what it's about: getting help, sending feedback, or a privacy request to see or delete your data. If something isn't working, tell us what happened and your phone model.

We'll write back, usually within a few days.

We use what you send to answer you, and keep it for 24 months after we reply, as our Privacy Policy explains.

Common questions

Is it on Android?

We're working on an Android version, coming soon. We hope you like it!

Is it available in my country?

Sky's Falling! starts on iOS in the United States. Coming soon: Android in the US, and both versions in more countries.

Is it available on tablets?

Sky's Falling! is made for phones. On an iPad, the iOS version still works: it plays in a phone-sized window. We'd like to make a version for iPad later. The Android version, coming soon, is made for phones too.

Which iPhones does it work on?

Any iPhone with iOS 15 or later. To see your version, open Settings, then General, then About.

Are there ads in the game?

Yes, but only when you choose to watch one. Every ad you watch gives you a reward that helps you progress. You'll never see pop-up ads that interrupt your game, and there are no banner ads.

Ads help pay for making Sky's Falling! so we can keep bringing you updates. Thank you for supporting us!

How do I control the character?

Tap to turn around, or swipe the way you want to run. Use whichever feels right, or both. The first time you play, the game walks you through it.

You can always find it again, and pick tap, swipe or both: open Settings, then tap How to play.

Can I turn off the sound?

Yes. In the game, open Settings: Sound, Music and Haptics (the little vibrations) each have their own switch.

Are there leaderboards and achievements?

Yes, through Apple's Game Center: a leaderboard for your best score and 32 achievements to earn. If you're signed in to Game Center on your iPhone, the game signs you in by itself.

Will my game be saved?

Yes. Your progress saves on your phone as you play. If iCloud is on, a copy is also kept in your own iCloud, so if you delete the game or get a new iPhone, your progress comes back when you install it again with the same Apple Account. With iCloud off, your progress stays only on this phone, and deleting the game deletes it. Your settings, like tap or swipe, stay on the phone.

Do I need an account?

No. The game has no accounts and never asks for your name or email. Your progress saves on your phone, and in your own iCloud if it's on.

What is app tracking on iOS?

Your iPhone asks whether Sky's Falling! may track you. If you allow it, our ad partners can connect what you do in the game with your activity in other companies' apps and websites, so the ads you see fit what you like. If you choose Ask App Not to Track, ads aren't personalized, and they still give the same rewards.

Change your answer anytime: in the game, open Settings, then Your Privacy Choices, which takes you to the switch in your iPhone's settings. Our Privacy Policy has the details.

Something went wrong with a purchase?

If coins you bought didn't show up, close the game and open it again while you're online. A purchase that didn't finish is delivered when the game starts. Still missing? Email the order ID from your receipt to support@sidequeststory.com, and we'll look into it.

Apple and Google handle all payments and refunds. On iOS, ask for a refund at reportaproblem.apple.com (opens in a new tab). On Android, follow Google Play's refund steps (opens in a new tab).

Can I ask you to delete my data?

Yes, you can ask by emailing support@sidequeststory.com, but there's little we can link to you, because the game has no accounts. Your progress lives on your phone and in your own iCloud, where you can delete it anytime. Gameplay stats and crash reports are stored under random IDs we usually can't match to you, and they're deleted on a set schedule. We'll delete what we can find and tell you what we found. Our Privacy Policy explains the details.